Terms of service

Terms of Service

Overview
This website is operated by VELMURIN. Throughout the site, the terms “we”, “us” and “our” refer to VELMURIN. By visiting our site and/or purchasing something from us, you agree to be bound by these Terms of Service (“Terms”), including any policies referenced here or available by hyperlink. These Terms apply to all users of the site.

Please read these Terms carefully. If you do not agree, please do not use our website or Services. We may update these Terms at any time by posting changes on this page. Continued use of the site after changes means you accept them.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

Section 1 – Online Store Terms
By agreeing to these Terms, you confirm that you are at least 18 years old. You may not use our products for any illegal or unauthorised purpose, and you must not transmit any harmful code or malware. Violation of these Terms may result in termination of your access to our Services.

Section 2 – General Conditions
We reserve the right to refuse Service to anyone at any time. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, sell or exploit any part of the Service without our express written permission.

Section 3 – Health Information and Product Use
Our products are food supplements. They are not intended to diagnose, treat, cure or prevent any disease, and they are not a substitute for a varied, balanced diet, a healthy lifestyle or medical treatment. Information on this website is for general information only and is not medical advice. Always consult your doctor before using a supplement, especially if you take prescription medication (including blood pressure medication or blood thinners), are pregnant or breastfeeding, or have a medical condition. Never stop or change your medication without your doctor’s guidance. Do not exceed the recommended daily dose. Individual results vary, and customer reviews reflect personal experiences.

Section 4 – Accuracy of Information
We aim to keep the information on this site accurate and up to date, but we do not guarantee that it is complete or current. We may change the contents of this site at any time.

Section 5 – Prices and Products
Prices are shown in pounds sterling (GBP) and may change without notice. We may modify or discontinue any product at any time. We have made every effort to display our products accurately, but colours and images may vary depending on your screen.

We reserve the right to limit sales of our products to any person, household or region, and to limit quantities per order. Returns and refunds are handled according to our Refund Policy.

Section 6 – Orders and Billing
We may refuse or cancel any order, including orders that appear to be placed by resellers or distributors, and orders that use the same name, account, payment method or address to get around the limits in our Refund Policy. If we cancel an order after payment, we will refund you in full. You agree to provide accurate and complete purchase and account information.

Section 7 – Third-Party Tools and Links
Our site may include third-party tools or links to websites not operated by us. We are not responsible for their content or practices, and your use of them is at your own risk.

Section 8 – Comments and Submissions
If you send us comments, reviews, ideas or other materials, you agree that we may use them without restriction or compensation. You are responsible for any content you submit, and it must not be unlawful, misleading or infringe the rights of others.

Section 9 – Personal Information
Your personal information is handled according to our Privacy Policy.

Section 10 – Errors and Omissions
Our site may occasionally contain errors in product descriptions, pricing, promotions or availability. We may correct errors and update or cancel orders if information was inaccurate, including after you have placed an order. In that case we will refund any payment made.

Section 11 – Prohibited Uses
You may not use the site or its content for any unlawful purpose, to infringe intellectual property rights, to harass or harm others, to submit false information, to upload malicious code, to collect others’ personal data, or to interfere with the security of the site.

Section 12 – Limitation of Liability
To the fullest extent permitted by law, VELMURIN is not liable for any indirect or consequential loss, including loss of profit or data, arising from your use of the site or our products. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded or limited by law. Nothing in these Terms affects your statutory rights as a consumer.

Section 13 – Indemnification
You agree to indemnify VELMURIN against any claim arising from your breach of these Terms or your violation of any law or third-party rights.

Section 14 – Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions remain in full force and effect.

Section 15 – Termination
These Terms remain in effect until terminated by you or us. We may suspend your access at any time if you breach these Terms.

Section 16 – Entire Agreement
These Terms, together with the policies on this site, form the entire agreement between you and VELMURIN regarding your use of the site.

Section 17 – Governing Law
These Terms are governed by the laws of England and Wales. If you live elsewhere in the UK, you may also bring proceedings in the courts of your own country.

Section 18 – Contact
Questions about these Terms can be sent to support@velmurin.com.