Shipping policy
Shipping Policy
Thank you for shopping with VELMURIN. Please read our shipping policy so you know exactly what to expect.
Where we ship
We currently ship to the United Kingdom.
Shipping costs
Shipping is free on every order, with no minimum spend. Every parcel is sent with tracking.
Order processing
Orders are processed and dispatched within 24 business hours (Monday to Friday, excluding UK bank holidays). Before your order leaves our fulfilment centre, it goes through a quality check. During busy periods processing may take slightly longer; we’ll let you know if this happens.
Delivery times
Delivery usually takes 8–15 business days after dispatch. We work with international fulfilment partners to keep our prices low and shipping free, so delivery can take a little longer than with local retailers. Delivery times are estimates and may vary.
Order tracking
Once your order ships, you’ll receive a confirmation email with your tracking number. Please allow 24–48 hours for tracking to update after dispatch. You can also follow your parcel on our Track Your Order page.
Shipping delays
We do our best to meet our estimated delivery times, but delays can occasionally happen due to:
- customs clearance
- local carrier delays
- incorrect or incomplete address information
- peak periods and bank holidays
If your order is significantly delayed, contact us at support@velmurin.com and we’ll investigate.
Incorrect addresses
Please check your shipping address carefully before completing your order. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address entered at checkout. If you notice a mistake, contact us as soon as possible. We can only change the address before your order has been dispatched.
Lost or missing parcels
If your tracking shows “delivered” but you haven’t received your parcel, please:
- Check with neighbours or other members of your household.
- Look for a delivery card or check any safe places around your property.
- Wait 48 hours, as parcels are sometimes marked as delivered early.
If it’s still missing after 48 hours, contact us at support@velmurin.com within 14 days of the delivery date shown in tracking. We’ll open an investigation with the carrier and, once it’s complete, send a replacement or refund.
Damaged parcels
If your order arrives damaged, email us a photo within 7 days of delivery and we’ll send a free replacement.
Contact
Email: support@velmurin.com
Response time: within 24 hours