Plans change – we understand. If you want to change or cancel your order, please let us know as quickly as possible. Once your order is in our fulfilment process, we may no longer be able to make changes.
Changing your order
Need to change something, for example your bundle or your delivery address? Email us at support@velmurin.com within 24 hours of placing your order and include your order number. We'll do our best to update it before your order is processed.
Cancelling your order
To get your parcel to you as fast as possible, our fulfilment process is fully automated and starts straight after you place your order. This means we're usually unable to cancel an order once it has been placed. If you'd still like to cancel, contact us as soon as possible and we'll do everything we can to help.
After your order has shipped
Once your order is on its way, it can no longer be changed or cancelled. You're still covered by our Refund Policy, including our 60-Day Money-Back Guarantee on your first order.
Questions?
If you have any questions about your order, email us at support@velmurin.com. We usually reply within 1 business day.
Company name: Orvex Commerce (trading as VELMURIN)
Address: Paxtonstraat 3 N, Box C6668, 8013 RP Zwolle, Netherlands