Refund policy

60-Day Money-Back Guarantee
We’re confident in VELMURIN. If it isn’t right for you, you can request a refund under our 60-Day Money-Back Guarantee, subject to the terms below.

60-Day Satisfaction Guarantee (opened pouches)
Tried VELMURIN and not satisfied with the results? You can request a refund without sending your opened pouch back.
To qualify:

  • Your request is made within 60 days of delivery.
  • You have taken VELMURIN consistently as directed (one softgel a day) for at least 30 days. Aged garlic extract works gradually, so we ask that you give it a fair try.
  • The guarantee applies to your first order placed on velmurin.com and is limited to one refund per customer and household (same name, address, email or payment method).
  • We may ask for a short description of your experience to help us improve.

Unopened pouches
Unopened pouches can be returned for a refund within 60 days of delivery. They must be unused and in their original, factory-sealed condition, with the safety seal fully intact. Please contact us first: we’ll send you instructions on where and how to return them. Pouches sent back without contacting us first cannot be accepted.

Bundles (Buy 2 Get 1 FREE / Buy 3 Get 2 FREE)
For bundles, refunds are calculated per pouch based on the price you actually paid (bundle price ÷ number of pouches). One opened pouch is refunded without a return; any other pouches must be returned unopened to be refunded. Pouches that are opened and not returned are not refunded.

Free bonuses
The free 90-Day Blood Pressure Guide and BP Tracking Sheet are gifts and are not eligible for a refund.

Not covered

  • Requests made more than 60 days after delivery
  • Second and later orders, or customers who have already received a refund under this guarantee
  • Orders not placed on velmurin.com (for example via resellers or marketplaces)
  • Orders for which a chargeback or payment dispute has been opened

How to request a refund
Email support@velmurin.com with your order number and a short description of your experience. We’ll reply within 2 business days. Approved refunds are issued to your original payment method within 10 business days; your bank or card provider may take a few extra days to process it. If more than 15 business days have passed since your refund was approved, please contact us.

Damaged or incorrect items
Please check your order when it arrives. If an item is damaged, defective or incorrect, email us a photo within 7 days of delivery and we’ll send a free replacement. You don’t need to return anything.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@velmurin.com.